At Udayas Appala Kadai, customer satisfaction is important to us. This Return Policy explains the conditions under which products may be returned and how return requests are handled.

1. General Policy

Due to the nature of food products and hygiene standards, we do not accept general returns once products are delivered, except in specific situations mentioned below.

2. Eligible Return Cases

Returns are accepted only in the following cases:
• Damaged products
• Defective products
• Expired products
• Wrong product delivered
• Missing items in the order
• Tampered or opened packaging at the time of delivery

3. Non-Returnable Items

The following are not eligible for return:
• Opened food packages
• Used products
• Products damaged after delivery
• Change of mind returns
• Incorrect orders placed by the customer
• Taste or preference-based dissatisfaction
• Products without original packaging

4. Return Request Timeline

Customers must raise a return request within 24 hours of delivery.
Requests raised after this period may not be accepted.

5. Return Process

To initiate a return:
1. Contact our customer support team
2. Share your order number
3. Provide photos/videos of the product and packaging
4. Explain the issue clearly
Our team will review the request and respond accordingly.

6. Return Approval

Return requests are subject to verification and approval.
Udayas Appala Kadai reserves the right to accept or reject return requests based on:
• Evidence provided
• Product condition
• Order history
• Policy conditions

7. Return Method

• For Madurai orders: Return pickup may be arranged based on eligibility.
• For courier orders: Customers may be required to follow courier partner return procedures.
Return logistics are subject to feasibility.

8. Refund or Replacement

Approved returns will be processed as:
• Replacement, or
• Refund, or
• Store credit
based on the situation and availability.
(Refer to our Refund Policy for details.)

9. Refund Timeline

Refund timelines depend on:
• Payment method
• Payment gateway processing time
• Bank processing time
Typically processed within 5–10 business days after approval.

10. Abuse of Policy

We reserve the right to:
• Refuse returns
• Block accounts
• Restrict services
in cases of repeated misuse, false claims, or policy abuse.

11. Policy Updates

Udayas Appala Kadai reserves the right to modify this Return Policy at any time.
Updates will be posted on this page with a revised effective date.

12. Contact Information

For return-related queries, contact:
Udayas Appala Kadai
📍 336, East Masi Street (Main Road), Telephone Exchange Opposite, Madurai – 625 001.
📞 Phone: +91 9994 363276
📧 Email: shop@akashfoodsonline.com