At Udayas Appala Kadai, we are committed to delivering your products safely, quickly, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Coverage

We offer delivery services in two ways:
a) Local Delivery – Madurai
Same-day delivery is available for eligible orders within Madurai city limits, subject to:
• Order confirmation time
• Delivery location
• Product availability
• Operational feasibility
b) Courier Shipping – Other Cities & Districts
For locations outside Madurai, orders are shipped through trusted third-party courier partners across Tamil Nadu and other parts of India.

2. Order Processing Time

• Orders are processed after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Processing time may vary based on product availability and order volume.

3. Delivery Timelines

Madurai Orders:
• Same-day delivery for eligible orders.
• In some cases, next-day delivery may apply due to operational constraints.
Other Cities:
• Delivery timelines depend on courier service providers and destination location.
• Estimated delivery typically ranges from 2 to 7 business days, depending on the city and courier network.

4. Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout.
• Charges may vary based on:
➛Location
➛Order value
➛Weight and volume
➛Delivery method
• Promotional free-shipping offers may apply for selected orders or periods.

5. Delivery Partners

We work with reliable:
• Local delivery partners
• Third-party courier services
Delivery timelines are dependent on these service providers.

6. Delivery Attempts

• Courier partners will attempt delivery as per their standard policy.
• In case of failed delivery due to:
➛Incorrect address
➛Customer unavailability
➛Non-response
➛Refusal to accept delivery
Re-delivery or re-shipping charges may apply.

7. Address Accuracy

Customers are responsible for providing:
• Correct delivery address
• Accurate contact details
• Clear delivery instructions
Udayas Appala Kadai is not responsible for delays or non-delivery caused by incorrect information provided by the customer.

8. Delivery Delays

Delivery delays may occur due to:
• Weather conditions
• Transport disruptions
• Natural calamities
• Government restrictions
• Courier partner issues
• High-demand periods
• Force majeure events
We will make reasonable efforts to keep customers informed of delays.

9. Order Tracking

Tracking details (where applicable) will be shared via:
• SMS
• WhatsApp
• Email
• Courier tracking systems

10. Damaged or Missing Shipments

If you receive a damaged package or missing items:
• Notify us within 24 hours of delivery
• Share photos of the package and product
• Provide order details
We will investigate and assist as per our Return/Refund Policy.

11. Delivery Confirmation

Orders are considered successfully delivered once:
• Delivered to the provided address
• Received by the customer or authorized recipient
• Marked delivered by delivery partner

12. Service Limitations

We reserve the right to:
• Restrict deliveries to certain locations
• Modify delivery timelines
• Suspend shipping services temporarily due to operational reasons

13. Policy Updates

Udayas Appala Kadai reserves the right to modify this Shipping Policy at any time.
Changes will be updated on this page with a revised effective date.

14. Contact Information

For shipping-related queries, contact:
Udayas Appala Kadai
📍 336, East Masi Street (Main Road), Telephone Exchange Opposite, Madurai – 625 001.
📞 Phone: +91 9994 363276
📧 Email: shop@akashfoodsonline.com